Refund policy

Return & Refund Policy

Effective Date: July 7, 2026

Thank you for shopping with She Printz Studio! We take pride in creating high-quality custom products and carefully packaged ready-to-ship items. Please review our return policy before placing your order.

Custom & Personalized Products

Every custom order is made specifically for you. Because of this, all custom and personalized products are final sale.

This includes:

  • Custom T-shirts & Apparel

  • Embroidery

  • DTF Printing

  • Sublimation

  • Laser Engraving

  • Rhinestone Designs

  • Business Branding Products

  • Promotional Products

  • Memorial Products

  • Graduation Products

  • Personalized Gifts

  • Custom Drinkware

  • Custom Hats

  • Custom Bags

  • Custom Party Items

  • Custom Banners & Signs

  • Printed Materials

  • Any item customized with names, dates, photos, logos, or unique artwork

Custom orders cannot be returned, exchanged, or refunded due to:

  • Incorrect size selected by the customer

  • Change of mind

  • Color preference

  • Design preference after approval

  • Customer-approved spelling or date errors

Design Approval

Before production begins, customers receive a digital proof when applicable.

Please review your proof carefully.

By approving your design, you accept responsibility for:

  • Names

  • Dates

  • Phone numbers

  • Email addresses

  • Logos

  • Colors

  • Placement

  • Sizing

  • Grammar

  • Spelling

Once approval is received and production begins, changes cannot be made.

Ready-to-Ship Products

The following items may be eligible for return if they are not personalized:

  • Pre-designed apparel

  • Home décor

  • Candles

  • Room sprays

  • Gift boxes

  • Accessories

  • Seasonal merchandise

  • Other non-custom retail products

Returns must:

  • Be requested within 14 days of delivery.

  • Be received within 30 days of delivery.

  • Be unused, unworn, and unwashed.

  • Include original packaging.

  • Include proof of purchase.

Customers are responsible for return shipping costs unless the return is due to our error.

Non-Returnable Items

The following cannot be returned:

  • Personalized products

  • Clearance items

  • Sale items marked "Final Sale"

  • Gift cards

  • Digital downloads

  • Custom artwork or design services

  • Products damaged through misuse or normal wear

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery.

Please include:

  • Your order number

  • Photos of the item

  • Photos of the packaging (if applicable)

  • A brief description of the issue

If the issue is confirmed to be our error, we will replace the item or issue a refund at no additional cost.

Order Changes & Cancellations

Order changes or cancellations are accepted only before artwork approval and before production begins.

If design work has already begun, a design fee may be deducted from any eligible refund.

After production starts, orders cannot be canceled.

Shipping

Estimated shipping dates are not guaranteed.

She Printz Studio is not responsible for delays caused by:

  • Shipping carriers

  • Weather

  • Holidays

  • Incorrect shipping addresses

  • Lost or stolen packages after delivery confirmation

Customers are responsible for providing accurate shipping information.

Refunds

Once an approved return is received and inspected, refunds will be processed to the original payment method within 5–10 business days.

Original shipping charges are non-refundable.

Exchanges

We replace items only if they arrive damaged, defective, or if the wrong item was shipped.

We do not exchange custom products because of sizing, color selection, or customer preference.

Contact Us

Questions about your order?

She Printz Studio

📧 Email: sheprintzstudios@gmail.com

🌐 Website: www.sheprintzstudio.com